According to the author, what are the four types of personalities, and which key traits do they tend to exhibit? Which type, if any, do you identify with the most? How and why?

The author emphasizes how a speaker’s intended messages can be very different from how they are actually perceived by others. What are some strategies for preventing or resolving miscommunication that you could apply to your own life?

How have you adapted your own behavior or communication to cope with different situations? Do you agree with Thomas Erikson’s assertion that people tend to wear different “masks” in different contexts? Why or why not?