The chapter begins with a brief description of Valley Builders. It is a rather large company with over 200 employees. As CEO, Bob Shanley had insisted on treating all of his employees well, so much so that hardly any, if any at all, felt as though they were not looked after financially. Bob also made sure that his family, whom he viewed as private shareholders in the company, were also taken care of financially. This includes Jeff’s own father, who retired from the company and used his earnings to fund his retirement.

One day, Jeff and Bob meet for lunch. Bob mentions that he is very happy that Jeff is preparing to take over the company but that the official transition needs to happen sooner than previously planned. Jeff is apprehensive about this and wants to stick to the more gradual pace. Bob announces that he has developed a heart condition that requires surgery and a drastic change in his lifestyle. He needs to leave the company and focus on his health. Bob expresses his heartfelt gratitude to Jeff, mentioning how fortunate he is that Jeff has put himself in the position.