In this section Pausch offers specific examples of how his good collaborative skills have paid off, even if the gestures were small. He praises “the lost art of thank-you notes” and the importance of having gratitude for the people around you. He helped a woman become a Disney Imagineer because of the sincere and handwritten thank-you note included in her application package, and now Dennis Cosgrove is returning the favor Pausch did him years ago by taking over the Alice project after Pausch dies. Whether it’s taking his crew to Disney World or sending Thin Mints to colleagues, Pausch provides several examples of how even small gestures can set a person apart as special.