Everyone is wary as Alan Flynn, an angry-looking young man, arrives at the tea shop. He refuses to believe what Hugo and Mei tell him. Alan tells them about how he was murdered and left in an alley begging for help, but no one listened. He does not believe Hugo understands him and, after drinking his tea, goes into a rampage, knocking over the tea set and flipping any physical thing he is able to touch. Hugo consoles him, telling Alan that everything that happened to him is real, but that he understands that it is not fair. He promises that he will do what he can to show him that there is more to the world than the anger he knows now. Hugo tells the others to go as he takes care of Alan.

Mei, Nelson, and Wallace talk about how the Reapers and Ferrypeople get the files. Distrustful of the Manager that writes them, Wallace wonders if they actually get the files after a person’s death or if they would have time to save people like Alan. Feeling accused by Wallace’s assumption, Mei says there is no other way because death happens no matter what.